Refund Policy

Refund and Returns Policy: IP-TV-Smart

Thank you for choosing IP-TV-Smart. We are committed to delivering high-quality IPTV streaming services. However, we understand that situations may arise where a refund is necessary. Please review our policy below for details on eligibility, procedures, and timelines.

Refund Eligibility

Refunds may be issued under the following circumstances:

  • Billing Errors: If you were incorrectly charged due to a billing error on our end, we will promptly refund the overcharged amount.

  • Unresolvable Technical Issues: If you experience technical difficulties or disruptions that prevent you from using our service and cannot be resolved within a reasonable timeframe, a refund may be issued.

  • Cancellation Within Trial Period: You may cancel your subscription within 7 days of purchase if you are not satisfied. In this case, you are eligible for a full refund.

Refunds requested after the 7-day trial period are generally not eligible, except under exceptional circumstances determined on a case-by-case basis.

How to Request a Refund

To request a refund, please contact our support team via email at support@ip-tv-smart.com with the subject line "Refund Request". Include the following details in your message:

  • Your full name

  • Email associated with your IP-TV-Smart account

  • Subscription plan details

  • A clear description of the issue or reason for the refund request

Our support team will carefully review your request and respond within a reasonable timeframe.

Refund Approval & Processing

  • If your refund request is approved, we will process it as quickly as possible.

  • Refunds will be issued to the original payment method used at the time of purchase.

  • Processing times may vary depending on your financial institution or payment provider.

Returns Policy

Since IP-TV-Smart offers digital services only, we do not accept physical product returns. However, if you encounter service-related issues, please contact our support team at support@ip-tv-smart.com, and we’ll be happy to assist you.

Need Help?

If you have any questions about this policy or need assistance with your service, don’t hesitate to contact us at support@ip-tv-smart.com. Your satisfaction is our priority.